Feedback

Last updated: May 2026

This page describes how readers can engage with Football Insider’s editorial team — correction reports, tip submissions, complaint procedures, story ideas, and general feedback. The page is referenced by the Site’s NewsMediaOrganization schema as the actionableFeedbackPolicy for Trust Project transparency. The principle: readers can reach editorial directly through clear channels, with documented response standards.

1. The five feedback channels

Correction reports

For: factual errors, statistical errors, misattributed quotes, name misspellings, dated information that has been superseded, missing context that materially affects accuracy.

Address: editor [at] footballinsider [punto] store with subject line Correction.

What to include: the URL of the article; the specific claim you believe is incorrect (ideally quoted); why you believe it is incorrect, with a source we can verify where possible.

Response standard: acknowledged within 7 days; substantive correction or response per the severity tier described on Corrections (critical errors within 24 hours; substantive within 7 days; minor as noticed).

Tip submissions

For: story ideas, news tips, suggestions for editorial coverage. Particularly useful: tips on local-league developments outside our regular coverage; insider observations from the football industry that we can independently verify; reader-experience reports on issues that affect supporters (ticketing, supporter relations, club governance).

Address: editor [at] footballinsider [punto] store with subject line Tip.

Important: tips that require source protection should be submitted with the explicit request for source confidentiality. We respect such requests, subject to the standards described on Sources Policy. We do not publish tip submissions verbatim; tips inform our reporting, which we then verify independently.

Response standard: not every tip leads to coverage; we do not always individually respond. Tips that lead to substantive coverage may result in follow-up correspondence.

Complaint procedure

For: editorial complaints that are not factual corrections — framing concerns, perceived unfairness in coverage of an individual or organization, perceived violation of our editorial standards or ethics framework.

Address: editor [at] footballinsider [punto] store with subject line Complaint.

What to include: the URL of the article; the specific issue; the framing or content you believe violates our editorial standards (with reference to our Editorial Standards, Ethics, Diversity policies as relevant); what resolution you are seeking.

Response standard:

• Acknowledged within 7 business days.
• Substantive response within 30 days for routine complaints; longer for complaints requiring substantial editorial review.
• The response describes our review of the complaint, our position on the issue, and what action (if any) we are taking.
• Where the complaint identifies a genuine editorial-standards violation, the action is corrective (correction, retraction, framing revision, or process review as appropriate).
• Where the complaint reflects disagreement with our editorial judgment but does not identify a standards violation, we explain our editorial judgment and may decline the requested action while remaining open to dialogue.

Editorial dialogue

For: reader engagement on substantive editorial questions that are not specifically about a single article — questions about our coverage approach, suggestions for new editorial directions, debate on industry-level questions affecting football journalism.

Address: editor [at] footballinsider [punto] store.

Response standard: we read but cannot always respond individually to substantial editorial dialogue. Reader feedback informs editorial direction even where it does not produce individual responses.

General inquiries

For: other contact — partnership inquiries, permission requests for content reproduction beyond fair use, press inquiries, miscellaneous correspondence not fitting other categories.

Address: info [at] footballinsider [punto] store.

Privacy / data-protection inquiries: privacy [at] footballinsider [punto] store. DMCA notices: dmca [at] footballinsider [punto] store. Full routing on Contact Us.

2. What feedback we particularly value

• Specific factual corrections with verifiable sources.
• Coverage-gap reports — “you’ve missed [important development] in [league/competition]”.
• Framing observations from readers with closer-to-the-source perspective on an issue we covered.
• Linguistic / translation feedback on coverage of non-English-language football discourse.
• Diversity-related feedback identifying coverage we missed or framings that need rethinking (see Diversity).
• Process feedback — observations on our editorial workflow, our AI usage transparency, our source-attribution practices.

3. What we do with feedback at scale

Patterns in feedback inform editorial review:

• If multiple readers report the same factual issue, the issue is escalated and reviewed.
• If multiple readers raise the same framing concern about a coverage area, the editorial direction for that area is reviewed.
• If feedback identifies a standards-violation pattern across articles, the relevant standard is reviewed and tightened.
• If feedback identifies a coverage gap, the gap is added to editorial planning where the team has the bandwidth to address it.

4. What feedback does not change

• Coordinated complaint campaigns about accurate, fairly-framed reporting do not produce removal of the reporting. Where the underlying coverage meets our editorial standards, criticism does not unmake it.
• Commercial pressure (an advertiser or affiliate partner asking for coverage adjustment) does not produce editorial change. The wall is described on Editorial Independence.
• Pressure from football clubs, leagues, federations, or other organizations does not produce coverage change beyond what our editorial standards independently support.

5. Confidentiality of feedback

• Reader emails are confidential to the editorial team unless the sender explicitly indicates publication is welcome.
• Tip submissions with source-confidentiality requests are handled per Sources Policy.
• Complaint correspondence is held confidentially during review; the substance of complaints may inform editorial-standards updates without identifying the complainant.
• Personal data in feedback correspondence is handled per Privacy Policy.

6. What we do not respond to

• Spam, automated messages, link-exchange offers, content-syndication pitches at scale.
• Personal abuse or harassment of editorial-team members.
• Legal-threat correspondence is routed to formal legal procedures, not editorial dialogue.
• SEO-link-building outreach.

7. Why we have this page

Trust Project transparency requires a documented feedback policy. More importantly, reader feedback is genuinely useful editorial input — readers catch errors we missed, identify framings that read as unfair, and bring perspectives the team doesn’t have. The channels exist to make this useful flow easier; the standards exist so we hold ourselves to a documented response practice rather than treating feedback as low-priority noise.

Related pages: Corrections · Contact Us · Editorial Standards · Ethics · About Us